Almost every platform says its prices are fair. Nobody says the opposite. So the word means nothing until you show the arithmetic.
Three ways to charge
Commission per order. The industry's own figures speak of up to 30%. The problem is not just the size but the direction: the better the business does, the more it pays — for exactly the same work on the platform's part.
Fixed monthly fee. Predictable. The business knows at the start of the month what it costs, whether the month turns out quiet or record-breaking.
A fee on the customer. Service fees added at checkout. It works, but only moves the problem.
We chose the second. Not because it's the kindest, but because it doesn't punish success.
The catch we don't hide
A fixed fee hits the small business harder. For a kitchen with ten orders a week, a monthly fee can cost more than a commission would have. That's why we set the fee by the size of the business, and why we give a quote before anyone signs — so you can do the maths yourself and say no.
Why we show starting prices
An exact price that then changes is worse than an honest starting price from the start. The price is set by the business doing the job, not by us, and conditions vary. That's why Priskoll shows the businesses' own starting prices, taken from the app — and you see your exact price in the app before you book.
And personalised prices
We don't use them. The same conditions give the same price for everyone — regardless of phone model, how often you order or how many times you've looked at the page today. It's technically entirely possible to do otherwise, and that's exactly why it's worth saying out loud that we don't.