This is where we use AI, and this is how it works.

1. Who is responsible

SeeYouSoon is run by Timmarna Platform (sole trader), corporate ID no. 970905-3558, Lilla Bommen 1, 411 04 Göteborg.

We are the controller for what you send to the AI features in the app. Cloudflare and CX Genie process the data on our behalf.

This page supplements the privacy policy. The rest about your data is set out there, for example how long chats and requests are kept.

2. Overview

Every AI feature in the app today

Feature	What the AI does	Who runs the AI	What is kept
«Skanna rummet med AI» (Scan the room with AI), in Flytt (Moving)	What the AI doesLists the furniture it sees in your photos	Who runs the AICloudflare (Workers AI), the Mistral Small 3.1 model	What is keptNo photos and no AI response. Only the list that you confirm yourself goes with the request
«Översätt» (Translate) in the chat	What the AI doesTranslates a message from the other party into your language	Who runs the AICloudflare (Workers AI), the M2M100 model	What is keptThe translation, for 30 days
Customer service chat	What the AI doesAn AI assistant answers your questions	Who runs the AICX Genie, with AI models from providers in the USA	What is keptThe conversation is kept by CX Genie (see section 5)

Apart from these three, there is no AI in the app or the panel. On the website, only the illustrations are made with AI (section 6). When the app works out which language a chat message is written in, our own server does it with simple rules, without AI and without sending the text anywhere.

3. Scan the room with AI

When you make a moving request, you can tap «Skanna rummet med AI» (Scan the room with AI) and photograph one or more rooms, or choose photos you already have. The AI lists the furniture, and you correct whatever is not right. You can also skip the scan and fill in the list yourself.

To scan, you need to be signed in and have a mobile number on your account, just as when you send a moving request. You can scan at most 10 times an hour.

What is sent

• At most 6 photos at a time.
• The phone makes each photo smaller (at most 1280 pixels on the longest side) and saves it again as a new image. What the camera has written into the photo, such as the time and GPS position, therefore does not come with it. Our server removes such data once more before the photo is passed on.
• The photos are sent to Cloudflare's AI service Workers AI, to the Mistral Small 3.1 model (@cf/mistralai/mistral-small-3.1-24b-instruct), an open model from Mistral AI that Cloudflare runs.
• The photos are accompanied by a fixed instruction: list only furniture and household items that are visible, and ignore text, signs and images on screens.
• No name, no address, no telephone number and no account ID are sent with them.

What comes back

• A list of furniture and how many of each kind. The AI may only answer with the kinds in our own furniture list, so it cannot say anything else about the photos.
• An item the AI is unsure about is never included in the list. The app shows how many items it left out.
• Our server calculates the volume in cubic metres, a suggested vehicle and a suggested number of movers from the list, using fixed rules and without AI.

What is kept

Nothing from the scan itself is kept: not the photos, not the AI's response and not the list it suggested. Our logs never contain the photos or the response, only that an error occurred and what kind of error it was.

Only when you have gone through the list and tapped «Bekräfta» (Confirm) does the list become part of your moving request. The moving companies see it as «Bohag (fotat med AI, bekräftat av kunden)» (Household goods (photographed with AI, confirmed by the customer)).

An estimate, not a price

The list and the volume are an estimate, and the vehicle and the number of movers are suggestions. The scan does not set a price. The price comes from the moving companies' quotes, and it is the company that assesses how large the move is when it submits its quote.

We process the photos to produce the moving request that you yourself have asked for (Article 6(1)(b) GDPR).

Tips when you take photos

• Photograph the rooms without people in the picture.
• Do not photograph papers, screens, photos of people or anything else that reveals something about you that you do not want to show. The AI is meant to ignore it, but the photo is still sent to Cloudflare.

4. Translate in the chat

Under a message from the other party, you can tap «Översätt» (Translate). This applies to the chat during a taxi ride and the chat in a booking with a business. You choose your language under «Mitt språk» (My language). If you have not chosen one, the app's language applies, and otherwise Swedish.

You can choose between Swedish, English, Arabic, Persian, Somali, Turkish, Polish, Bosnian, Russian, Ukrainian, German, French, Spanish, Finnish and Amharic.

Automatic translation

With «Översätt automatiskt: på» (Translate automatically: on), every new message from the other party is translated without you tapping. Automatic translation is off until you switch it on yourself, and you can switch it off whenever you want.

It also means that the other party may have automatic translation switched on. Your messages are then sent for translation without you doing anything.

What is sent

• The text of the message, exactly as it was written, and which languages are involved.
• No name, no telephone number and no account ID is added. But if anything like that is in the text itself, it goes with it.
• The text goes to Cloudflare's Workers AI, to the M2M100 translation model (@cf/meta/m2m100-1.2b), an open model from Meta that Cloudflare runs.
• A message that is already in your language, or that has no letters (only numbers or emojis), is not sent.

What is kept

• The translation is kept in our database together with the message, so that it does not need to be done again. It is deleted in the daily clean-up when it is 30 days old. If the message is deleted earlier, the translation is removed at the latest in the clean-up the following day.
• Your choice of language and whether automatic translation is on are kept until you change them or delete your account. Your choice of language is included when you download your data.
• Our logs never contain the text or the translation.
• Each person can have at most 60 new translations made per minute.

The original remains

A translated message is shown with «Översatt från …» (Translated from …). Tap «Visa original» (Show original) to see exactly what was written. The original is never changed.

Machine translation can be wrong, especially with names, addresses, times, amounts and slang. Look at the original and ask the other party if something seems odd before you act on it.

5. Customer service chat

The chat icon on the map opens the customer service chat in the app. At the top it says «AI-assistent · pengar och klagomål går till kundtjänst» (AI assistant · money and complaints go to customer service): you are writing to an AI assistant, not to a human.

Before the chat loads, the app shows who runs it and where what you write goes. The chat opens only when you tap «Öppna chatten» (Open the chat). If you would rather talk to a human, tap «Ring kundtjänst i stället» (Call customer service instead). The app asks again the next time you start it.

Who runs the chat

• The chat is run by CX Genie and is shown from the address chat.seeyousoon.se.
• What you write, your IP address and information about your browser are processed on CX Genie's servers in Singapore.
• The answers are produced by AI models from providers in the USA. According to CX Genie's privacy policy, these are OpenAI, Anthropic and Google.
• Singapore has no EU adequacy decision, and there is not yet any agreement with CX Genie based on the EU's standard contractual clauses. When you open the chat, you therefore explicitly consent to what you write being transferred there (Article 49(1)(a) GDPR). You can always call instead.

What the assistant does not know

You chat as a guest. The app does not send your name, your e-mail address, your account or your rides and orders to the chat. The assistant therefore cannot see or change anything in your account.

What the assistant says about money, compensation or complaints is not a decision from us. Such matters are decided by the customer service staff.

What you should know

• Do not write any sensitive data in the chat, such as your personal identity number or information about your health.
• We have not yet had confirmation of how long CX Genie and its AI providers keep the conversations, or whether they are used to improve their services. If you want a conversation deleted, write to [email protected] and we will request it from CX Genie.
• The chat may work out roughly which country you are in from your IP address, through the services ipify and IPinfo, when CX Genie has that setting switched on. It loads fonts from Google and Adobe, and if a technical error occurs, the error message may be sent to CX Genie's developers.
• The chat keeps a guest sign-in in your browser for chat.seeyousoon.se. More about this is on the page Cookies and storage.

You can also reach the customer service staff directly at [email protected]. A human answers there.

6. Images and videos on the website

The illustrations and the short animated videos on seeyousoon.se are made with AI tools, in our own cartoon style. They are not photographs of real customers, drivers or partners. No data about you is used to make them.

7. Where the AI runs and what the providers keep

The providers behind the AI features

Provider	Used for	Where	Does the provider keep anything?
Cloudflare (Workers AI)	Used forScan the room with AI and Translate	WhereCloudflare's global network. We have not chosen any restriction to the EU, so the processing may take place outside the EU/EEA	Does the provider keep anything?According to Cloudflare, neither what we send nor the response is kept after the response has been delivered, and it is not used to train AI models
CX Genie	Used forCustomer service chat	WhereServers in Singapore, AI models from providers in the USA	Does the provider keep anything?Yes, the conversations are kept by CX Genie. We have not yet had confirmation of how long

Cloudflare is an American company. What protects the data when it is transferred outside the EU/EEA is set out in the privacy policy.

The models from Mistral AI and Meta run at Cloudflare. Mistral AI and Meta do not receive what you send.

8. No decisions about you and no training

• None of the AI features makes any decision about you that has legal effects or similarly significantly affects you (Article 22 GDPR). You correct the scan's list yourself, the moving companies set the price, a translation only shows words, and the assistant cannot do anything in your account.
• None of the features tries to recognise people or emotions. The scan may only answer with furniture.
• We do not train any AI models. We use ready-made models and send them only what is needed for your particular request.

9. The AI Act

The EU's AI Act (Regulation (EU) 2024/1689, as amended by Regulation (EU) 2026/1744) sets requirements for those who provide and use AI.

Transparency (Article 50)

The transparency rules apply from 2 August 2026. Amendment 2026/1744 postponed the rules for high-risk AI, but not these. Anyone who interacts with an AI must be told so, at the latest the first time.

How we do it:

• The customer service chat says «AI-assistent» (AI assistant) at the top, and the app explains who runs the chat before it opens.
• The scan is called «Skanna rummet med AI» (Scan the room with AI) and says «AI:n listar möblerna – du rättar det som inte stämmer» (The AI lists the furniture – you correct whatever is not right).
• The moving company sees that the household goods were «fotat med AI, bekräftat av kunden» (photographed with AI, confirmed by the customer). The request also carries a machine-readable marker showing that the list came from the scan.
• A translated message is marked «Översatt från …» (Translated from …), and the original is one tap away.
• This page.

We consider that none of the features falls within the areas that the Act classifies as high-risk or prohibits, and that none of them is emotion recognition, biometric categorisation or a deepfake.

AI literacy (Article 4)

We are to take measures to support the AI literacy of those who work with the AI features on our behalf. Anyone who works in customer service or with the features on this page must know what is set out here: what is sent, where it goes, what is kept and that AI can make mistakes.

10. Questions and your rights

If you have questions about how we use AI, or want to exercise your rights under the GDPR, write to [email protected]. Your rights are set out in the privacy policy.

If an AI feature has made a mistake that affected you, for example a translation or a list, write to [email protected].

You can also complain to the Swedish Authority for Privacy Protection (IMY), imy.se.

When we change this page, we publish a new version with its date here.