Report content and contact us.

1. Who is responsible

SeeYouSoon is operated by Timmarna Platform, a sole trader with organisation number 970905-3558, Lilla Bommen 1, 411 04 Göteborg. In this text we call ourselves «we».

SeeYouSoon is an online platform under the DSA (Regulation (EU) 2022/2065): customers, drivers and businesses post content on our service, for example reviews, business pages and chat messages.

We are a small enterprise under the EU definition (Commission Recommendation 2003/361/EC). For this reason, some of the DSA's rules do not apply to us, for example the requirement for annual transparency reports and for a separate complaint-handling system. What applies to us is set out on this page. You can nevertheless always object to our decisions, see section 9.

2. Contact for authorities

Authorities of the EU Member States, the European Commission and the European Board for Digital Services can reach us at [email protected]. This is our single point of contact under Article 11 of the DSA.

Send post to Timmarna Platform, Lilla Bommen 1, 411 04 Göteborg.

Write in Swedish or English. Please state in the subject line which authority you represent.

We receive orders to act against illegal content or to provide information (Articles 9 and 10 of the DSA) at the same address.

3. Contact for users of SeeYouSoon

You can reach us at [email protected]. This is our point of contact for users under Article 12 of the DSA. You do not need an account to write to us.

A person in our team reads and replies, and we work around the clock. You can write in Swedish or English, and in Arabic when we have someone in the team who can reply in Arabic.

If you are signed in to the app, you can also open «Hjälpcenter» (Help centre) and choose «Starta ett nytt ärende» (Start a new case). You then write directly to our team.

The chat icon in the app opens an AI assistant. It is not our point of contact for reports. Use e-mail or a case in the app when you want to report content.

4. Where content is found on our service

We write most of what is on SeeYouSoon ourselves. But some content comes from customers, drivers and businesses. The table shows where.

Content posted by others than us

Contents	Who writes it	Who sees it	How we review
Reviews of businesses	Who writes itCustomers, after a booking or order with the business. Many businesses can reply below the review.	Who sees itEveryone who views the business in the app. The review is shown with the writer's first name.	How we reviewOur team can hide a review. The person who wrote it then receives a message stating the reason.
Business pages	Who writes itThe business: name, description, pictures, menus, services and prices.	Who sees itEveryone who uses the app.	How we reviewOur team can reject or suspend a page. If a business publishes a new salon or car wash itself, the team is notified.
Ads	Who writes itOur team, on behalf of a business.	Who sees itEveryone who uses the app. Ads are labelled «Annons» (Ad) or «Sponsrad» (Sponsored).	How we reviewOnly our team can publish an ad.
Chat about a booking	Who writes itThe customer and the business.	Who sees itOnly the two of you. If there is a complaint, our team can read the chat, and every such reading is logged.	How we reviewWe read it only when someone complains. The messages are deleted 30 days after they were written.
Chat during a taxi ride	Who writes itThe customer and the driver.	Who sees itOnly the two of you, in the app. Our team does not read it in the panel.	How we reviewWe rely on what you tell us. The messages are deleted 30 days after they were written, except when the ride has an incident.
«Kort om dig» (About you, in brief) in Omtanke	Who writes itYou, if you have turned on that you are open to a life partner.	Who sees itOnly the care team.	How we reviewThe app does not accept the text if it contains contact details (see section 7). The team can hide the text.

5. How to report illegal content

Anyone can report content they believe is illegal, including people who do not have an account. This applies under Article 16 of the DSA.

Send an e-mail to [email protected] with the subject «Anmälan om olagligt innehåll». There is not yet a form in the app for reports.

Include the following in your report:

1. Where the content is. Be as precise as you can: which screen in the app or which page on the web, which business, which review or which chat. If it concerns a chat: state which booking or ride it concerns, when the message was written and what it said. Feel free to include a screenshot.
2. Why the content is illegal. Explain in your own words. You are welcome to name the law you believe it breaks, but you do not have to.
3. Your name and e-mail address. If your report concerns child sexual abuse, you do not need to give your name.
4. A statement that you believe in good faith that the information in the report is accurate and complete.

Because the report arrives by e-mail, we see the address you write from. If you want to remain completely anonymous, you can instead report directly to the Police.

If something breaks our terms without being illegal, you can report it in the same way. In that case, state which rule you believe it breaks.

There are also a few routes in the app:

• A salon can report a review of the salon with «Anmäl omdöme» (Report review). The report does not hide the review. Our team assesses it.
• In Omtanke, «Rapportera eller blockera» (Report or block) opens a case with our team.
• If you feel unsafe during a taxi ride: use «Trygghet» (Safety) in the app, or call 112 if someone is in danger.

Chat messages are deleted 30 days after they were written. So please report as soon as you can.

6. What happens to your report

1. We confirm by e-mail that we have received the report.
2. A person in our team reads the report and looks at the content. We use no automated tools to assess reports.
3. The team decides whether the content is to be removed, hidden or restricted, or whether it may stay. We assess every report objectively and equally, regardless of who makes the report or who is reported.
4. We tell you what we decided and how you can object to the decision.

Our team does all of this by hand. We reply as soon as we can.

We use your name and e-mail address to handle the report. We do not tell the person you report who you are, unless this is needed to handle the case or the law requires it. More about your data is in the privacy policy.

7. How we review content

The rules for what you may post are set out in the terms of use. For businesses, the partner terms also apply. Here we describe how we review content, under Article 14 of the DSA.

People make the decisions

Every decision to remove, hide or restrict content, a page or an account is made by a person in our team. We use no AI to review or remove content.

Only members of the team who are authorised for that specific task can make the decision. If we hide a review or suspend an account, we record who did it and the reason.

Automatic checks

A few simple checks take place automatically in the app and on our server:

• Reviews can only be written after a booking or order that has been completed. For salons and restaurants, this must be within 90 days, and only one review per booking or order.
• A person who owns a salon or works there cannot write reviews of the salon.
• A review of a salon or a restaurant may be at most 500 characters. A chat message about a booking may be at most 1,000 characters, and each person can send at most 12 per minute.
• The «Kort om dig» text in Omtanke does not accept web addresses, e-mail addresses, @-names or six or more digits. This prevents anyone from sharing contact details before both have accepted an introduction.
• In SeeYouSoon Club, the system flags patterns that may indicate cheating, for example many purchases between the same customer and the same business. A person in the team assesses the flag and decides whether points should be taken back.

What we can do

• Hide a review. It is then not visible and does not count towards the business's rating.
• Hide the «Kort om dig» text in Omtanke from the care team.
• Reject or suspend a business's page.
• Pause a business's stamp card or offer in SeeYouSoon Club.
• Take back points in SeeYouSoon Club that were earned through cheating.
• Suspend a role, for example as a driver or a business.
• Suspend an account.
• Ensure that two people are not matched with each other again after a report about a taxi ride.

We choose the action that is proportionate to what has happened. We take everyone's rights into account, for example freedom of expression.

8. Notice and reasons when we take action

If we remove or restrict something you have posted, your account, your role or your business's page, you receive a notice with the reasons. This applies under Article 17 of the DSA, when the action is taken because the content is illegal or breaks our terms.

The notice states:

• what we have done and for how long it applies,
• the facts on which the decision is based,
• whether any automated tool was used,
• the law or the rule in our terms on which the decision is based,
• how you can object.

We send the notice in the app or by e-mail to the address on your account:

• If we hide a review, the person who wrote it receives a message in the app stating the reason.
• If we suspend the page of a salon, a restaurant or a car repair workshop, the owner receives a message in the app stating the reason.
• In all other cases, our team sends the notice by e-mail. The team currently does this by hand. The same applies when the message in the app does not contain everything in the list above.

One exception: when two people are no longer matched after a report about a taxi ride, we do not tell the person who was reported. This protects the person who made the report.

9. How to object to a decision

Do you think our decision is wrong? This applies both when we have taken action against your content and when we have left something you reported in place.

1. Reply to the e-mail containing the notice, or e-mail [email protected] with the subject «Invändning mot beslut» (Objection to decision). Tell us why you think the decision is wrong.
2. A person in our team looks at the case again.
3. We tell you what we concluded. If we change our minds, we reverse the action, for example by showing the review again or reopening the page or the account.

You can also always turn to the ordinary courts.

If the dispute concerns something you have bought through SeeYouSoon, you as a consumer can also turn to the National Board for Consumer Disputes (ARN), arn.se.

If you are a business, what the partner terms say about suspension and objections also applies.

10. Crime and danger

If someone is in danger right now: call 112.

If we become aware of anything that leads us to suspect a criminal offence threatening someone's life or safety, we report it to the Swedish Police Authority without delay. This applies under Article 18 of the DSA and Chapter 2, Section 3 of lagen (2024:954) med kompletterande bestämmelser till EU:s förordning om digitala tjänster (the Act supplementing the EU Digital Services Act).

If you want to report a crime yourself, you can reach the Police on 114 14 or at polisen.se.

11. Number of users

If PTS or the European Commission requests it, we provide information on how many people use SeeYouSoon on average each month. This applies under Article 24(3) of the DSA.

12. Supervision and complaints

The Swedish Post and Telecom Authority (PTS) is Sweden's Digital Services Coordinator and supervises our compliance with the DSA (Section 4 of förordningen (2024:958) med kompletterande bestämmelser till EU:s förordning om digitala tjänster (the Ordinance supplementing the EU Digital Services Act)).

• The Swedish Agency for the Media (Mediemyndigheten) supervises what the terms of use must say about how we review content (Article 14 of the DSA).
• The Swedish Consumer Agency (Konsumentverket) supervises some of the DSA's rules that protect consumers.

If you think we do not comply with the DSA, you can complain to PTS, pts.se (Article 53 of the DSA).

If it concerns your personal data, you can complain to the Swedish Authority for Privacy Protection (IMY), imy.se. More about this is in the privacy policy.

13. Changes to this page

When we change this page, we publish the new version here with its date. If the terms of use change, the app asks you to accept the new version the next time you sign in or book.

All our terms and policies are collected under Terms and policies.