Terms for businesses on SeeYouSoon.

1. Who the terms apply to

SeeYouSoon is run by Timmarna Platform, a sole trader with organisation number 970905-3558, Lilla Bommen 1, 411 04 Göteborg. “We” in these terms means SeeYouSoon.

“You” means the business that applies to become a partner or that uses SeeYouSoon in its operations. It also covers the people the business allows to use the app or the panel on its behalf.

The terms apply in all sectors: restaurants and grocery shops, salons, car washes, cleaning companies, tradespeople, car repair workshops and recovery services, removal firms, freight haulage companies, taxi companies and drivers, shops, dog walkers, event organisers and tyre suppliers. Some sectors have their own sections below.

The terms apply to your application and to all use of SeeYouSoon in your business for as long as our relationship continues. They are always available here, at seeyousoon.se/partnervillkor, including before you apply.

Our Data processing agreement forms part of the terms. Our Terms of use apply to your customers, and how we process personal data is described in the Privacy policy.

If you and we have signed a separate agreement on a matter, for example a fee or an ad, that agreement takes precedence over these terms on that particular matter.

The terms are written to comply with the EU Regulation on promoting fairness and transparency for business users of online intermediation services, Regulation (EU) 2019/1150.

2. What you get

What is available depends on your sector. At present, SeeYouSoon can give you:

• A listing in the app with the business's name, address, opening hours, services, menu or product range and prices, which you keep up to date yourselves.
• Visibility on the website. Data from the listing (name, address, whether you are open, lowest price and a link into the app) is also shown on seeyousoon.se, in search, on the map and in Priskoll.
• Bookings, orders, quote requests and rides from customers, and tools to reply to, confirm, change and complete them.
• The business's pages in the app and the panel at admin.seeyousoon.se, where you and the people you invite run the business.
• Chat and calls in the app with the customer during a booking. The chat can be translated automatically. Messages are deleted 30 days after they were written.
• Reviews from customers who have booked or ordered from you, and the option to reply to them.
• The «Betala med Swish» (Pay with Swish) button, which opens the customer's Swish with your number and the amount filled in.
• Kassa & personal (Till & staff) and SeeYouSoon Club, described below.
• Ads and sponsored placement, under a separate agreement with us (section 8).

Kassa & personal

Kassa & personal is a tool for your staff: staff register, weekly schedule, clocking in and out, breaks, corrections of times, pay models, tips and payroll data. You can export the payroll data as CSV or PAXml to your own payroll system.

The tool is under development and may change. It is not a certified cash register. We do not pay any wages and do not run payroll: you do.

SeeYouSoon Club

All customers with an account are members of SeeYouSoon Club and earn points on completed purchases. The points have no monetary value. You pay nothing for the points customers earn with you.

• You can have one stamp card at a time, with 2 to 50 stamps, and post member offers. Offers may cost the customer points to unlock.
• You decide the reward and bear its cost. You receive no compensation from us when a customer redeems a reward or an offer with you.
• You see how many people have stamps and rewards, and a code's reward and status. You never see who is behind a code.
• Purchases that you or your staff make at your own business earn no points.
• We may pause a stamp card or offer that breaches the terms. You will then see the pause and our comment in the app.

We develop the service continuously. We give notice of changes that affect you under these terms as set out in section 14.

3. Application and review

You apply in the app under «Bli partner» (Become a partner) with the business's name, organisation number, address, town and phone number. The app checks that the organisation number has the correct check digit. You then upload the documents below.

A person on our team opens and reviews every document before the application is approved. We do not currently look the business up automatically with the Swedish Companies Registration Office (Bolagsverket) or other registers: the review is made against the documents you send.

Required documents, by sector

Industry	Documents
Everyone who applies under «Bli partner»	DocumentsIdentification (passport, ID card or driving licence) for the person applying, and a certificate of registration from the Swedish Companies Registration Office (Bolagsverket).
Restaurants and grocery shops	DocumentsIn addition, registration of the food business establishment with the municipality.
Cleaning companies and tradespeople	DocumentsIn addition, liability insurance.
Removal companies	DocumentsIn addition, a goods transport licence from the Swedish Transport Agency.
Taxi companies	DocumentsIn addition, an F-tax certificate (F-skattsedel), a taxi traffic licence from the Swedish Transport Agency (Transportstyrelsen) and liability insurance.
Taxi drivers	DocumentsDriving licence and taxi driver ID (taxiförarlegitimation), and a driver photo that we review before any customer sees it. YKB (certificate of professional competence) and ADR can be added.
Freight haulage companies	DocumentsLicences and insurance, the vehicles' papers and the drivers' driving licences, YKB and ADR where needed.

Files may be JPG, PNG, WebP or PDF of no more than 10 MB. They are stored privately. Each time someone on our team opens a file, this is logged. If you replace a document with a new one, the old one is kept as well.

We may ask for additional information or documents, or reject an application. You will receive the decision in the app. Nothing is opened to customers before the application has been approved.

As a small enterprise, SeeYouSoon is not covered by the requirement in the EU Digital Services Act (Article 30) to collect traceability information about traders. We nevertheless collect the name, organisation number, address, phone number, a copy of the identification and the certificate of registration. We do not collect bank details. By using SeeYouSoon, you confirm that you offer only services and goods that comply with the law.

Accounts and access

• Each person has their own account. Sign-in details must not be shared.
• You invite managers, staff and drivers to your business yourselves, and remove anyone who should no longer have access. You are responsible for what they do in your name.
• We may require two-step verification for owners and managers.
• If you suspect that someone unauthorised has accessed your account, write to us immediately.

4. Your responsibility as the seller

The contract for the service or goods is concluded between the customer and you. You are the seller, and your business name is shown to the customer. SeeYouSoon is not a party to the purchase.

• Prices and information. You set the prices in your sector (for taxis, see section 5). You are responsible for prices, descriptions, images, allergens, opening hours and availability being correct, and for complying with prisinformationslagen (the Price Information Act) and marknadsföringslagen (the Marketing Practices Act). Our server calculates the price of each booking from your price list, and the price the customer saw before booking applies.
• Consumer law. You comply with konsumenttjänstlagen (the Consumer Services Act), konsumentköplagen (the Consumer Sales Act) and distansavtalslagen (the Distance Contracts Act) where they apply, and handle customers' complaints, right of withdrawal and compensation. In several sectors the customer can report a problem in the app. We then register the case, put you in touch with the customer and may refer to the National Board for Consumer Disputes (ARN). We never decide on money between you and the customer.
• Permits and insurance. You hold and maintain the permits, registrations and insurance your business requires. You notify us immediately if any of them changes, expires or is revoked.
• Food. You comply with food legislation, including on hygiene and allergen information. Age-restricted goods cannot be delivered to the home through the app. On collection, you check the customer's identification at the counter.
• Receipts, VAT and bookkeeping. You issue receipts, account for VAT and keep the books for your sales. If you are subject to the cash register requirement (kassaregisterplikt), you need your own certified cash register.
• RUT and ROT. If a RUT or ROT tax deduction applies to your service, you apply for it with the Swedish Tax Agency (Skatteverket). A personal identity number that the customer provides for a RUT deduction for cleaning is kept in encrypted form and shown to you.
• Cancellation and no-show fees. In sectors where the app has such fees, the fee you have set applies; otherwise, the fee that applies to the sector in the app. The customer sees the fee before booking. The fee goes to you, is never higher than the price of the booking, and you may only charge the fee the customer saw. You may waive it. A booking that you enter yourselves for a customer without an account carries no fee.
• Your staff. You are the employer of your staff and are responsible for employment law, working hours, taxes and wages.
• Honesty. You must not create fake bookings, orders or reviews, buy reviews or give customers anything in return for a particular rating.
• Lawful content. What you post must not break the law or infringe the rights of others.

5. Taxi companies and drivers

Every taxi ride in the app is operated under a taxi company's taxi operating licence (taxitrafiktillstånd). A driver can only go online when he or she is linked to a taxi company whose licence we hold on file and which has not expired.

• The taxi company's responsibility. The taxi company is responsible for the ride, the vehicles, the taximeter, the reporting centre (redovisningscentral) and the statutory receipt from the taximeter. The booking's receipt in the app names the taxi company as the seller and states that the ride was arranged by SeeYouSoon.
• The price. We calculate the fixed price from the fares in the panel and show it to the customer before booking. The driver registers the price in the taximeter when the ride starts. The taxi company is responsible for the fares matching the company's own price information.
• The driver's documents. The taxi company and the driver receive a reminder 30 and 7 days before a document expires. Once a required document has expired, the driver cannot go online, receive or accept rides until a valid document is in place.
• Rest time. The app counts the driver's time online and what the driver adds themselves. When rest is too short or driving time has run out, the driver cannot go online or accept rides, and a driver who is online is taken offline automatically when driving time runs out. No exceptions can be made. The app does not replace the logbook (tidbok) that the driver must by law keep and carry.
• What the taxi company sees. The owner sees, among other things, the drivers' names, status, the status and dates of their documents, working hours, today's rides and, when the driver is online, the driver's position. Drivers' phone numbers are shown with the last four digits, and showing the full number is logged. The taxi company does not see the customer's name or phone number, only the ride's addresses and price, and the customer's first name in a complaint.
• The taxi company's decisions about drivers. The taxi company can suspend its own drivers or set them offline. The driver then receives the company's written reasons in the app.

6. Fees and payments

SeeYouSoon takes no commission on completed orders. The full amount the customer pays for your service or goods is yours.

Anything a connected business may pay to SeeYouSoon, for example a fixed fee or an advertisement, is agreed with each business separately. At present, no fee is deducted or paid through the platform. If a fee applies to you, it is set out in your agreement with us, and that agreement also governs how it is terminated.

The customer's payment goes directly to you

• The customer pays you in the way that applies in your sector: on site, on collection, at the door, against your invoice or with Swish.
• «Betala med Swish» opens the customer's Swish with your own Swish number, the amount and a message containing the booking's code. The money goes directly from the customer to you.
• We receive no confirmation from Swish that the customer has paid. The app therefore never shows that a Swish payment is complete. You check the payment yourselves in your Swish.
• Only the business's owner can enter or change the Swish number.
• No money from your customers passes through SeeYouSoon, and we pay nothing out to you.

7. Tyre suppliers

On SeeYouSoon's tyre marketplace, wholesalers sell tyres to car washes and workshops that are on SeeYouSoon. The marketplace is not open to consumers.

• Application. The supplier applies with the business's details and is approved by us before the catalogue is shown.
• The catalogue. The supplier is responsible for prices, stock, delivery times and the tyres' EU label being correct.
• The order. The supplier invoices the car wash or workshop placing the order directly. No money for the tyres passes through SeeYouSoon.
• What the supplier receives. The ordering business's name, organisation number, address and phone number, and the first name of the person placing the order. When the tyres are for a customer's car, the supplier receives only the car's registration number and the tyre size, never the customer's name or phone number.
• Our fee. SeeYouSoon charges the supplier a fee under the supplier's agreement with us, never the car washes, the workshops or their customers. The agreement is set for each supplier and shown in the panel. It is either a percentage of the month's delivered orders or a fixed fee per month or per year.
• Report and invoice. Each month, the fee is calculated on the orders delivered that month. We invoice the supplier on the basis of the report. The invoice is not paid through the app.

8. Ranking and ads

This is how the order in which businesses are shown to customers is decided. No payment other than for an advertisement or a sponsored placement affects the order.

What determines the ranking in the app

Where	Ranking
The home screen's map and business list	RankingSponsored businesses first, ranked among themselves by the ad's priority. In the list on the home screen, those that are open right now come next, followed by businesses by rating.
Sector lists	RankingAs a rule by rating, highest first, with businesses without a rating last. The restaurant list shows the nearest first when the customer has shared their location.
Quotes (for example removals and trades)	RankingIn the order they come in. The customer compares and chooses.
Showcase examples	RankingExamples that we have posted ourselves to showcase the app are marked as demo, take no bookings and are shown after real businesses.

The rating is the average of the customers' stars. Reviews that we have hidden are not counted.

Taxi. Rides are allocated automatically by the system. Among other things, it takes into account the driver's location and who can be first on the scene, scheduled pickups, how little empty driving results, the driver's trip home when he or she has chosen it, and the driver's queue of rides. A driver who does not meet the requirements (approved, online, valid documents, the right vehicle class, sufficient rest) gets no rides. No driver or taxi company can pay for more or better rides.

Same owner. The person who runs SeeYouSoon also owns the taxi company GÖTA TRANSPORT 24 AB, which drives rides in the app. It gets no priority: allocation follows the same rules for all taxi companies and drivers.

Ads and sponsored placement

• If you want to advertise, we agree the price and period of each advertisement with you. We place the advertisement for you.
• Ads are marked «Annons», and sponsored businesses on the map are marked «Sponsrad». Businesses that we feature without payment are marked «Utvald partner» (Featured partner).
• Which advertisement is shown depends only on the place in the app, the sector and the city the customer has chosen. We do not use any information about the customer to choose an advertisement.
• We only count how many times, in total, an advertisement has been shown and clicked. Nothing is stored about who saw it.

We do not sell your services through any channels or partner programmes other than the app and the website. You may offer the same services and goods by other means, through other channels and at other prices.

9. Reviews and content

• Only customers who have booked or ordered from you can leave a review. A restaurant order can be reviewed within 90 days. At salons, owners and staff cannot rate their own salon.
• For reviews of restaurants, grocery shops and salons, the customer's first name, the stars, the text and your reply are shown.
• You can reply to a review. The reply is shown to everyone under the review.
• If you believe that a review of your business is incorrect or unlawful, the owner can report it to us. A report does not hide the review. A person at SeeYouSoon assesses it, and if we hide the review, the person who wrote it is told why. You are notified when a review of you is hidden or shown again.
• Anyone can report illegal content, including content in your listing, as described in Report content (DSA). We may then remove or hide the content, and we will give you our reasons as set out in section 13.

10. Rights to content

You retain all rights to your name, your logo, your images, texts, menus and price lists.

You grant us a free, non-exclusive right to store, adapt (for example crop, reformat or translate) and display the content in the app, in the panel and on the website, for as long as you are a partner and until the content has been removed. Images of dishes, logos and covers are public in the app.

You confirm that you have the right to post the content and that it does not infringe anyone else's rights.

SeeYouSoon, the app, the panel, the website and the brand belong to us. You may use them only in the way the service is designed for. Reviews written by customers belong neither to you nor to us.

11. Data and data access

This section sets out which data you have access to and which data we hold, in accordance with Article 9 of Regulation (EU) 2019/1150.

What you see and what we hold

Data	What you see	What we hold and use
Bookings, orders and rides	What you seeYour own, with what the customer has provided so that you can perform the service: name, phone number, address where the service requires it, door code or message, and what has been ordered. Taxi companies: see section 5.	What we hold and useAll bookings, to run the service, provide customer service, handle problems and safety, and for our bookkeeping.
Chat and calls	What you seeYour own chats with the customer, for 30 days from each message. Calls are not recorded.	What we hold and useCustomer service can read a chat in a case. Every reading is logged.
Reviews	What you seeThe customer's first name, stars, text and your reply.	What we hold and useThe same, and who wrote the review.
SeeYouSoon Club	What you seeThe number of stamps, rewards and redeemed codes. Never who the customer is.	What we hold and useCustomers' points, stamps and history.
Staff and time	What you seeEverything you have entered in Kassa & personal, with export of payroll data.	What we hold and useWe store the data on your behalf. Our staff see only counts.
Statistics	What you seeFigures about your own business in the app and the panel.	What we hold and useAggregated figures across all businesses, to run and improve the service. We do not disclose them to other businesses.

• Export. There is no general export of your customers. What can be exported is the payroll data from Kassa & personal, the taxi company's list of declined rides and the haulier's freight list as CSV, and your own account's data under «Ladda ner alla mina data» (Download all my data) in the app.
• Other businesses. We do not sell your data and do not pass it on to other businesses, except to a tyre supplier you order from yourselves (section 7). We use service providers, for example for hosting and storage, who are listed in the privacy policy.
• When the partnership ends. Take out the exports you need before you end it. Bookings and orders are kept by us as accounting records. Your application and your documents are kept until your account is deleted (section 17).

12. Personal data

When we are the controller

We are the controller for your application and your documents, for the accounts used in your business, for security logs and for the brokering of bookings, SeeYouSoon Club and advertisements. How we process the data is described in the Privacy policy.

When you are the controller

You process the customer data you receive through a booking (name, phone number, address, messages) as a controller in your own right. You may use it only to carry out the booking, handle complaints and meet your own legal obligations, for example bookkeeping. You may not use it for marketing or pass it on without a legal basis. Delete it when you no longer need it.

When we are a processor

When you yourselves register people in our tools for your own purposes, you are the controller and we are your processor. This applies, for example, to:

• your staff in Kassa & personal: schedules, clock-ins and clock-outs, corrections, pay models and payroll data;
• customers you enter yourselves: bookings for customers without an account at salons and workshops, the taxi company's phone bookings, the tyre hotel's storage and inspection records, and the workshop's vehicle register.

For that processing, the data processing agreement applies, which forms part of these terms.

As controllers, you make sure that there is a legal basis, that data subjects receive information and that their requests are answered. We assist under the data processing agreement.

Clocking in and location. Once you have set the workplace's location, the app asks for the phone's position when someone clocks in, and we store only the distance to the workplace, rounded to 10 metres. It is also stored when the requirement to clock in near the workplace is switched off, if the phone provides a position. The position itself is not stored. You inform your staff of this, and negotiate with the trade union where the law requires it, before you switch the requirement on.

13. Restriction and suspension

Grounds

We may restrict, suspend or terminate your use of SeeYouSoon, in whole or in part, if:

• a required document or permit is missing, has expired or has been revoked;
• information about the business is incorrect or misleading;
• you break the law, for example consumer, food, taxi or marketing legislation, or these terms;
• your content is unlawful or infringes someone else's rights;
• you misuse customers' personal data;
• there are fake bookings, reviews or points, or other cheating;
• the safety of customers, drivers or staff is put at risk, or you repeatedly fail to carry out bookings you have accepted;
• your account has been used by someone unauthorised, or it is necessary to protect the service;
• you do not pay a fee that you have agreed with us;
• an authority or a court requires it.

A restriction may mean that your listing is hidden or switched off, that a role in the app is paused, that a stamp card, an offer or an ad is paused or removed, or that content is hidden.

Some restrictions happen automatically and are shown straight away in the app, for example a driver being unable to go online when a document has expired or the rest period is too short.

The reasons

• If we restrict or suspend you, you receive the reasons in writing, in the app or by e-mail to the owner's account, no later than when the decision takes effect.
• If we end the entire partnership, you receive the reasons at least 30 days in advance.
• We may do so without notice if the law or a decision by a public authority requires it, if it is necessary for someone's safety or to protect the service, or if you have repeatedly breached the terms. In that case, you will be given the reasons without undue delay.
• The notice states the circumstances on which the decision is based and which of the grounds above it concerns, except where the law or a decision by an authority prevents us.

You can always reply

You can explain your side and present new circumstances by writing to [email protected]. A person on our team reviews the reply. If we change the decision, we restore your access without undue delay.

As a small enterprise, SeeYouSoon is not required under the Regulation (Articles 11 and 12) to have a formal complaint-handling system or to designate mediators. We nevertheless respond to every complaint you send us.

14. Changes to the terms

• We give notice of changes by e-mail to the owner's e-mail address at least 15 days before they take effect. If you need more time to adapt your business, we will give you longer.
• The new version is published here with its date and version number.
• If you do not wish to accept the change, you may terminate the agreement before it takes effect. The termination then takes effect no later than 15 days after you received the notice.
• We may change the terms without notice when the law or a decision by a public authority requires it, or to address an unforeseen and imminent threat to the service, the customers or you, for example fraud, malicious code or a security problem.
• We never change the terms retroactively.

15. Confidentiality

Anything you and we learn about each other's business that is not public must be kept confidential. This also covers customers' personal data, login details and security routines.

Confidentiality does not apply to information that is already public, or that either of us must disclose under the law or a decision by an authority. It continues to apply after the partnership has ended.

16. Liability and damages

• We do our best to keep SeeYouSoon working, but we cannot promise that the service will always be available or free from errors. We may need to take it offline for short periods for maintenance.
• You are responsible to the customer for your service or goods. You indemnify us against claims from customers or others that arise from your service, your content or your breach of the law or of these terms.
• We are not liable for indirect loss, for example lost sales or lost profit, except where we have caused the loss intentionally or through gross negligence.
• Neither of us is liable for delays or failures caused by something beyond our control, for example power cuts, failures at telecom or cloud providers, decisions by authorities or natural events.
• Nothing in these terms limits liability that cannot be limited by law.

17. Term and termination

• The terms apply until further notice, from your application and for as long as you use SeeYouSoon in your business.
• You can end the partnership at any time by writing to [email protected]. We then close your listing. If you have a separate agreement with us on a fee or an ad, that agreement's terms apply to that agreement.
• If the owner deletes their own account, the business's listing is not closed automatically. So write to us when you want to end the partnership.
• We may terminate our relationship as set out in section 13.
• You carry out bookings already made when the partnership ends, or cancel them under the terms the customer was given when booking.
• Your application, your documents and your account details are kept until your account is deleted. Hauliers' documents in freight are kept even after that. The business's details, bookings and orders are kept by us as accounting records, even when the owner's account is deleted. No other period for when they are deleted has yet been decided.
• The sections on confidentiality, liability, rights to content and disputes continue to apply after the partnership has ended.

18. Law, disputes and contact

Swedish law governs these terms and our relationship.

If a dispute arises, we will first try to resolve it together. If that is not possible, the dispute will be decided by the general courts, with the Gothenburg District Court (Göteborgs tingsrätt) as the court of first instance.

Questions about the terms, your account or a decision: [email protected]. Questions about personal data: [email protected]. Post: Timmarna Platform, Lilla Bommen 1, 411 04 Göteborg. You will find more ways to reach us on the contact page.